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Most requests for ServiceNow, regardless of the subdepartment you need, start with a call to the IT Help Desk or ServiceNow. They are available 24 x 7:

• Call the IT Help Desk at (501) 686-8555.
• Go to ServiceNow and click the IT Services menu for a list of links to request forms. Some Information Technology subdepartments have specific links in ServiceNow for their services. See subdepartment home pages for details.

ServiceNow requests generally fall into one of these three categories:

• Incidents (also called tickets) report that something is not working as expected. For example, if an application you usually use is not working or shows an error message you can't resolve on your own.
• Change requests to change or enhance existing software or for access to something.
• Project requests describe new software or services you need that impact more than one team and will take more than two weeks.

If you cannot find the request you need on the Information Technology menu, call the IT Help Desk.