Information Security

We are the first line of defense for UAMS’s computer systems, networks and data, employing security applications and support to ensure only authorized users gain access.

We support UAMS’s mission through secure, resilient technology that protects information assets. IT Security:

• Ensures the confidentiality integrity and availability of systems and data
• Proactively manages cyber risks
• Promotes security awareness
• Enables research, education and patient care to occur in a secure and trusted environment

Reporting and Help with Information Security Incidents

If you suspect a security incident, such as compromised credentials, phishing, malware or a data breach, has occurred, please report it immediately:

• Submit a ServiceNow ticket and describe the situation or suspicious email
• Call the IT Help Desk at 501-686-8555

Governance and Compliance

Because UAMS is a covered entity under HIPAA, IT Security works closely with the UAMS HIPAA Compliance Office to ensure alignment among regulatory, operational and technical security controls.

For more information, see the HIPAA Compliance Office website, which includes HIPAA Security Policies.

Security Exemptions

At times, following a security standard may conflict with essential, mission-critical operations. For instance, while Windows security updates are automatically deployed across the network, the timing of an update could interrupt critical research activities or patient care functions on a Windows device.

To request an exemption from a security standard for one or more devices, submit a request in the Security Exemption Manager. It is our tool for recording, reviewing and approving or disapproving such requests.