Electronic Medical Record/Epic
We work with operational leadership and IT governance to determine the priorities of requests for Epic. Once priorities are set, we work with Operations to build, test and maintain the Epic EMR.
Electronic Medical Record/Epic
Our team configures, tests, maintains and optimizes the Epic Electronic Medical Record system for UAMS. Our goals are to:
- Deliver secure and reliable solutions by testing and installing enhancements that cover every aspect of Epic, from detailed clinical procedures to billing
- Respond to requests for Epic support quickly and reliably to ensure uninterrupted patient care
- Prioritize project and support requests through a formal governance process that ensures our work aligns with long- and short-term goals for the organization and our patients
- Look for opportunities to optimize Epic and anticipate future needs to improve patient safety and help the hospital operate efficiently while remaining aware of time and budget constraints
- Ensure that our work doesn’t interrupt existing workflows in Epic
How to Request Our Services 24 x 7
- Call the IT Help Desk at (501) 686-8555 or email helpdesk@uams.edu.
- Submit a ServiceNow Report a Problem form.
-
Click this chat icon
when you’re in the
ServiceNow Employee Center
for live virtual support.
- Submit an Epic Security Request form to ask for access to Epic.