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Information Technology : Integrated Clinical Systems and Technical Application Support
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  1. University of Arkansas for Medical Sciences
  2. Information Technology
  3. Integrated Clinical Systems and Technical Application Support

Integrated Clinical Systems and Technical Application Support

Our teams ensure seamless operation of Epic clinical applications such as Radiant and Bridges, along with numerous connected clinical systems and interfaces that keep patient care information flowing across the organization.

Integrated Clinical Systems and Technical Application Support

We have four specialized teams whose members ensure that Epic and other mission-critical clinical applications contain accurate, secure information captured in dozens of other patient care and clinical applications.

How to Request Our Services 24 x 7
  • Call the IT Help Desk at (501) 686-8555 or email helpdesk@uams.edu.
  • Submit a ServiceNow Report a Problem form.
  • Click this chat icon when you’re in the ServiceNow Employee Center for live virtual support.
Integration
Integration

Our Integration team develops and maintains interfaces on the Rhapsody integration engine and Epic Bridges module. These platforms serve as the vital link between Epic and third-party vendor applications, processing an average of 3.2 million messages each day.

The team manages hundreds of interfaces and provides workflow analysis and custom development to ensure seamless data exchange and efficient operations.

Clinical Systems
Clinical Systems

Our Clinical Systems team ensures seamless connectivity across UAMS by supporting more than 50 third-party applications that integrate with Epic and other critical systems.

We work closely with vendors to configure and implement software and connected medical devices, providing ongoing maintenance, technical expertise, upgrades and support throughout each system’s lifecycle.

Radiant
Radiant

Our Radiant team supports the Epic Radiant (Radiology) module, which manages the entire imaging workflow—from ordering and scheduling to interpretation, documentation and delivering results to patients.

Radiant, along with the Radiology Picture Archiving and Communication System (PACS), integrates with numerous third-party applications. The Radiant team supports these third-party applications and ensures their integrations function seamlessly for reliable data flow across systems.

Technical Application Support
Technical Application Support (TAS)

We implement essential code changes in Epic to ensure that UAMS complies with Epic standards to maintain peak performance.

TAS consists of four specialized teams:

  • Cogito
  • Epic Client Systems Administrators
  • Operational Database Administrators
  • SQL/IIS

See Technical Application Support for more details.

Comments or Suggestions? Contact IT Development.
Comments or Suggestions? Contact IT Development.
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Mailing Address: 4301 West Markham Street, Little Rock, AR 72205
Phone : (501) 686-7000
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