Client Services
We are your first point of contact for all IT hardware and software needs, including new computers, repairs, software installations and more.
Client Services
We are your first point of contact for all IT hardware and software needs, including new computers, repairs, software installations and more.
Classroom Technology
We support conferencing, presentation and display technologies across the UAMS campus.
See Classroom Technology for more information.
IT Asset Management
IT Asset Management evaluates computers and computer peripherals and creates proposals and quotes for them. In addition, we procure and distribute Vocera devices, cell phones and pagers. We also manage software requests and Imprivata enrollments.
To request computers or accessories, use these forms in ServiceNow:
For all software requests, use our Request Approval to Purchase Software form.
For all other requests, please call the IT Help Desk at (501) 686-8555 or email helpdesk@uams.edu.
IT Help Desk
The IT Help Desk is the first point of contact for students, faculty, staff and patients who need help or information about computer-related issues. We respond to requests for help 24 x 7, every day of the year.
How to Request Our Services 24 x 7
- Call the IT Help Desk at (501) 686-8555 or email helpdesk@uams.edu.
- Submit a ServiceNow Report a Problem form.
-
Click this chat icon
when you’re in the
ServiceNow Employee Center
for live virtual support.
Other Handy Links
- Reset or update your network password.
- Information Technology home page in ServiceNow for access to many request forms.
- Request approval to purchase software.
IT Workstation Support
The IT Workstation Support team, sometimes called Onsite Support, is the face of IT at UAMS. We’re the team you see in person, and our goal is to keep your technology running seamlessly so you can focus on your work.
We support a wide range of equipment, including computers, laptops, mobile devices and their associated peripherals. Our services include:
- Hardware and software installation
- Troubleshooting and issue resolution
- Minimizing disruptions to your daily work
How to Request Our Services 24 x 7
- Call the IT Help Desk at (501) 686-8555 or email helpdesk@uams.edu.
- Submit a ServiceNow Report a Problem form.
-
Click this chat icon
when you’re in the
ServiceNow Employee Center
for live virtual support.