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History of the Help Desk

MAY 22, 2003 | Did you know that the UAMS Help Desk began in September of 1993 with ONLY two Consultants and one Manager? They were Verna Hicks (now with SAP support), and Rick Stigall (now with Workstation Support), and their Manager, Jim Douglas (no longer with us).

The idea for a Help Desk came about after a group of people determined the need for one central area that would be setup to receive and handle calls for PC related issues. At that time, there were approximately eight (8) support groups who answered computer related problems. Recognizing the value of having a computer support Help Desk in place to assist campus-wide users for the UAMS computer network, it is the University’s House of Delegates who we credit for taking this issue forward to where we are today. Now a decade later, the UAMS Computer Help Desk has by far exceeded the initial support role it was created for.

In the beginning, the Help Desk was established to be the first point of contact on any computer-related problem. Ten years later, that idea has not so much changed, and is evident by the number of calls that are currently received by our many users. The user would call 686-8555, speak with a consultant concerning the nature of their reported problem, and then the consultant would know from his/her training and knowledge of computer hardware, software, and network issues, the proper support group to receive the assignment.

For information on the Help Desk Today, click here.

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© University of Arkansas for Medical Sciences 2003. UAMS Update Online is a publication for UAMS employees.  Send story ideas to the UAMS News Bureau in the UAMS Office of Communications & Marketing.