UAMS Medical Center Garners Praise for Patient Satisfaction

UAMS Medical Center Garners Praise for Patient Satisfaction The UAMS Medical Center was cited for significant improvement in several patient satisfaction categories during a recent patient survey conducted by national health care consultant Press Ganey.
Home Questions About Raises, Shuttle Fees Top Administrators Forum A UAMS Update article about Meet Your Administrator” Gruenwald Is New U.S. Citizen Michael Gruenwald becomes U.S. citizen Gruenwald Is New U.S. Citizen Michael Gruenwald becomes U.S. citizen Doughnut Sale to Help UAMS Psychiatry Youth Program A UAMS Update article about a bake sale Call-in Announcements, Forums Will Give Employees More Information A UAMS Update article about plans to improve communication between administration and employees of UAMS Medical Center IT Help Desk 400,000th Call Sweepstakes IT Help Desk 400,000th Call Sweepstates The UAMS Help Desk Today - Ten Years Later The UAMS Help Desk Today - Ten Years Later Free Tickets for UAMS Nights at Ray Winder Field A UAMS Update article about UAMS Night with the Travelers ARIA Training Sessions May 19 - June 27 at UAMS A UAMS Update article about May 19 - June 27 training sessions Human Research Forum Is May 21 A UAMS Update article about human research Q & A Accolades, May 2003 Accolades to UAMS faculty and staff GCRC Deadline Changed to July 1 for Grant Proposals A UAMS Update article about GCRC pilot grants History of the Help Desk Watch, Look & Listen: Preview of New UAMS Public Service Campaign Forum to Discuss Impact of HIPAA on Research Update article about HIPAA and research at UAMS Human Research Q and A Forum June 27 A UAMS Update article about the human research forum Emailed Version of UAMS Notice of Privacy Practices UAMS Notice of Privacy Practices Free UAF Symposium Aug. 14-15 on Evolution of Human Diet A UAMS Update article about a diet symposium at UAF Tom Butler is Arkansas Administrator of the Year Tom Butler of UAMS Is Arkansas Administrator of the Year Join the Prostate Cancer Race Walk. Click Here for Registration Form.* Join the Prostate Cancer Race Walk. Click Here for Registration Form. Join the Prostate Cancer Race Walk. Click Here for Registration Form.* Join the Prostate Cancer Race Walk. Click Here for Registration Form. Defense Department Funds Possible Therapeutic Vaccine for Ovarian Cancer at UAMS Defense Department Funds Possible Therapeutic Vaccine for Ovarian Cancer at UAMS Defense Department Funds Possible Therapeutic Vaccine for Ovarian Cancer at UAMS Defense Department Funds Possible Therapeutic Vaccine for Ovarian Cancer at UAMS Join UAMS/ACRC Team in Race for the Cure®! Join UAMS/ACRC Team in Race for the Cure! Join UAMS/ACRC Team in Race for the Cure®! Join UAMS/ACRC Team in Race for the Cure! UAMS Scientist Receives $272,000 Grant for Tailoring Cancer Treatments with Laser Test UAMS Scientist Receives $272,000 Grant for Tailoring Cancer Treatments with Laser Test UAMS Scientist Receives $272,000 Grant for Tailoring Cancer Treatments with Laser Test UAMS Scientist Receives $272,000 Grant for Tailoring Cancer Treatments with Laser Test Photo Album: Stephens Institute Was a Highlight of Medicine Alumni Reunion Photo Album: Stephens Institute Was a Highlight of Medicine Alumni Reunion Kids First in Fort Smith Celebrated Fourth in Style Kids First in Fort Smith Celebrated Fourth in Style Class of 1948 Dedicates Endowment to Excellence in Education Class of 1948 Dedicates Endowment to Excellence in Education Pharmacy Professor Elected to American College of Clinical Pharmacy Pharmacy Professor Elected to American College of Clinical Pharmacy Pharmaceutical Scientists, Graduate Students Meet at UAMS Pharmaceutical Scientists, Graduate Students Meet at UAMS Stephanie Gardner, Pharm.D., Ed.D., Is Interim Dean of College of Pharmacy Stephanie Gardner, Pharm.D., Ed.D., Is Interim Dean of College of Pharmacy New COPH Survey Research Expert Eager to Develop New Ways of Measuring Public Health New COPH Survey Research Expert Eager to Develop New Ways of Measuring Public Health Ready, Set, Go! UAMS, KATV Launch Get Healthy Arkansas™ UAMS, KATV Launch Get Healthy Arkansas™ “Cure Breast Cancer” Tag Supports Research at UAMS SEPT. 5, 2003 \| The long-awaited Arkansas “Cure Breast Cancer” car license plates are now available – and proceeds go to cancer research at the University of Arkansas for Medical Sciences (UAMS) and to the Susan G. Komen Breast Cancer Foundation. “Cure Breast Cancer” Tag Supports Research at UAMS SEPT. 5, 2003 \| The long-awaited Arkansas “Cure Breast Cancer” car license plates are now available – and proceeds go to cancer research at the University of Arkansas for Medical Sciences (UAMS) and to the Susan G. Komen Breast Cancer Foundation. “Cure Breast Cancer” Tag Supports Research at UAMS SEPT. 5, 2003 \| The long-awaited Arkansas “Cure Breast Cancer” car license plates are now available – and proceeds go to cancer research at the University of Arkansas for Medical Sciences (UAMS) and to the Susan G. Komen Breast Cancer Foundation. Jones Eye Institute Namesake Dies in Springdale SEPT. 19, 2003 \| Bernice Young Jones, the philanthropist who, working from her kitchen table in Springdale, donated millions of dollars to Arkansas causes including the University of Arkansas for Medical Sciences, died Sept. 10. Mrs. Jones, widow of trucking magnate Harvey Jones, was 97. Jones Eye Institute Namesake Dies in Springdale SEPT. 19, 2003 \| Bernice Young Jones, the philanthropist who, working from her kitchen table in Springdale, donated millions of dollars to Arkansas causes including the University of Arkansas for Medical Sciences, died Sept. 10. Mrs. Jones, widow of trucking magnate Harvey Jones, was 97. Friends Say College of Public Health “Off to a Great Start” OCT. 2, 2003 \| The newest college at the University of Arkansas for Medical Sciences (UAMS) is “off to a great start,” members of the Friends of the College of Public Health agreed Monday, Sept. 29. Archer Receives Multiple Sclerosis Society’s Highest Honor Lee Archer accepted the MS Society’s Hope Award, its highest honor, before a crowd of more than 800. The Dinner of Champions, with Archer as honoree, raised $93,000, nearly doubling the goal of $50,000. Archer Receives Multiple Sclerosis Society’s Highest Honor Lee Archer accepted the MS Society’s Hope Award, its highest honor, before a crowd of more than 800. The Dinner of Champions, with Archer as honoree, raised $93,000, nearly doubling the goal of $50,000. UAMS Receives $665,000 to Study Depression and Drug Abuse OCT. 17 2003 \| The University of Arkansas for Medical Sciences (UAMS) has received a five-year grant of $665,000 from the National Institute on Drug Abuse to study best practices for treating depression in substance abusers. UAMS Receives $665,000 to Study Depression and Drug Abuse OCT. 17 2003 \| The University of Arkansas for Medical Sciences (UAMS) has received a five-year grant of $665,000 from the National Institute on Drug Abuse to study best practices for treating depression in substance abusers. Pan American Health Expert Speaks to College of Medicine OCT. 29, 2003 \| Sir George Alleyne, M.D., director emeritus of the Pan American Health Organization, an arm of the World Health Organization, and chancellor of the University of the West Indies, delivered a Dean’s Distinguished Lecture in the College of Medicine Oct. 22 as a guest of Dean E. Albert Reece, M.D., Ph.D., M.B.A. Pan American Health Expert Speaks to College of Medicine OCT. 29, 2003 \| Sir George Alleyne, M.D., director emeritus of the Pan American Health Organization, an arm of the World Health Organization, and chancellor of the University of the West Indies, delivered a Dean’s Distinguished Lecture in the College of Medicine Oct. 22 as a guest of Dean E. Albert Reece, M.D., Ph.D., M.B.A. UAMS Uses SBC for Interactive Video Consultations in High-risk Pregnancy Cases ANGELS, a pioneering high-risk maternal-fetal medicine program of UAMS, has launched a unique interactive video network linking experts at UAMS to obstetrical providers and their patients statewide. UAMS Uses SBC for Interactive Video Consultations in High-risk Pregnancy Cases ANGELS, a pioneering high-risk maternal-fetal medicine program of UAMS, has launched a unique interactive video network linking experts at UAMS to obstetrical providers and their patients statewide. UAMS Discovery Enhances Safety of World’s Food Supply Safe Foods Corporation Receives FDA Approval for Cecure™ MARCH 3, 2004 \| A major breakthrough in food safety that originated in a research laboratory at the University of Arkansas for Medical Sciences (UAMS) has won the approval of the Food and Drug Administration (FDA). UAMS and Safe Foods Corporation today announced the notice of approval by the FDA for Cecure™, an anti-bacterial spray for poultry, which will soon be deployed in the war against food-borne illnesses. UAMS Discovery Enhances Safety of World’s Food Supply Safe Foods Corporation Receives FDA Approval for Cecure™ MARCH 3, 2004 \| A major breakthrough in food safety that originated in a research laboratory at the University of Arkansas for Medical Sciences (UAMS) has won the approval of the Food and Drug Administration (FDA). UAMS and Safe Foods Corporation today announced the notice of approval by the FDA for Cecure™, an anti-bacterial spray for poultry, which will soon be deployed in the war against food-borne illnesses. UAMS Discovery Enhances Safety of World’s Food Supply Safe Foods Corporation Receives FDA Approval for Cecure™ MARCH 3, 2004 \| A major breakthrough in food safety that originated in a research laboratory at the University of Arkansas for Medical Sciences (UAMS) has won the approval of the Food and Drug Administration (FDA). UAMS and Safe Foods Corporation today announced the notice of approval by the FDA for Cecure™, an anti-bacterial spray for poultry, which will soon be deployed in the war against food-borne illnesses. Senior Medical Students Celebrated Their Residency Matches at Annual ‘Match Day’ Ceremony MARCH 19, 2004 \| Fourth-year medical students at the University of Arkansas for Medical Sciences (UAMS) ripped open envelopes yesterday containing crucial information that will influence their future – information about where they will spend the next few years of their lives. Senior Medical Students Celebrated Their Residency Matches at Annual ‘Match Day’ Ceremony MARCH 19, 2004 \| Fourth-year medical students at the University of Arkansas for Medical Sciences (UAMS) ripped open envelopes yesterday containing crucial information that will influence their future – information about where they will spend the next few years of their lives. Senior Medical Students Celebrated Their Residency Matches at Annual ‘Match Day’ Ceremony MARCH 19, 2004 \| Fourth-year medical students at the University of Arkansas for Medical Sciences (UAMS) ripped open envelopes yesterday containing crucial information that will influence their future – information about where they will spend the next few years of their lives. UAMS Receives $21.5 Million from Walker Foundation A UAMS News article about a gift from the Willard and Pat Walker Charitable Foundation to the University of Arkansas for Medical Sciences UAMS Receives $21.5 Million from Walker Foundation A UAMS News article about a gift from the Willard and Pat Walker Charitable Foundation to the University of Arkansas for Medical Sciences UAMS Dedicates College of Public Health APRIL 9, 2004 \| Governor Mike Huckabee praised “the most broad-based coalition I’ve ever seen” for creation of the College of Public Health at the University of Arkansas for Medical Sciences (UAMS) at the dedication of the college today. UAMS Dedicates College of Public Health APRIL 9, 2004 \| Governor Mike Huckabee praised “the most broad-based coalition I’ve ever seen” for creation of the College of Public Health at the University of Arkansas for Medical Sciences (UAMS) at the dedication of the college today. UAMS Dedicates College of Public Health APRIL 9, 2004 \| Governor Mike Huckabee praised “the most broad-based coalition I’ve ever seen” for creation of the College of Public Health at the University of Arkansas for Medical Sciences (UAMS) at the dedication of the college today. Delta Dental Gives $17,000 to Dental Hygiene Program MAY 7, 2004 \| Delta Dental of Arkansas, a dental benefits company, gave $17,000 today to the University of Arkansas for Medical Sciences for a scholarship to the Department of Dental Hygiene in the College of Health Related Professions. Delta Dental Gives $17,000 to Dental Hygiene Program MAY 7, 2004 \| Delta Dental of Arkansas, a dental benefits company, gave $17,000 today to the University of Arkansas for Medical Sciences for a scholarship to the Department of Dental Hygiene in the College of Health Related Professions. U.S.News & World Report Names UAMS Among Best Hospitals LITTLE ROCK – For the ninth consecutive year, UAMS Medical Center has been named by U.S.News & World Report to its annual list of “America’s Best Hospitals,” moving up four places from last year. UAMS is the only hospital in the state named to the list. U.S.News & World Report Names UAMS Among Best Hospitals LITTLE ROCK – For the ninth consecutive year, UAMS Medical Center has been named by U.S.News & World Report to its annual list of “America’s Best Hospitals,” moving up four places from last year. UAMS is the only hospital in the state named to the list. U.S.News & World Report Names UAMS Among Best Hospitals LITTLE ROCK – For the ninth consecutive year, UAMS Medical Center has been named by U.S.News & World Report to its annual list of “America’s Best Hospitals,” moving up four places from last year. UAMS is the only hospital in the state named to the list. U.S.News & World Report Names UAMS Among Best Hospitals LITTLE ROCK – For the ninth consecutive year, UAMS Medical Center has been named by U.S.News & World Report to its annual list of “America’s Best Hospitals,” moving up four places from last year. UAMS is the only hospital in the state named to the list. UAMS-Head Start Tackling Communication Upgrade with SBC Grant JULY 12, 2005 \| Even solid relationships need updating from time to time, and it usually means opening some new lines of communication. Such is the case with the University of Arkansas for Medical Sciences (UAMS) and its 27 Head Start and Early Start programs in Pulaski County. UAMS-Head Start Tackling Communication Upgrade with SBC Grant JULY 12, 2005 \| Even solid relationships need updating from time to time, and it usually means opening some new lines of communication. Such is the case with the University of Arkansas for Medical Sciences (UAMS) and its 27 Head Start and Early Start programs in Pulaski County. Cancer Couldn’t Ground Air Force Pilot JULY 26, 2005 \| William Derek is a major in the United States Air Force, where he flies C-130 Hercules cargo planes as he trains new pilots at Little Rock Air Force Base. He also is a 15-year Air Force veteran who has flown combat missions in the Middle East and Bosnia and counter drug missions in South America. Cancer Couldn’t Ground Air Force Pilot JULY 26, 2005 \| William Derek is a major in the United States Air Force, where he flies C-130 Hercules cargo planes as he trains new pilots at Little Rock Air Force Base. He also is a 15-year Air Force veteran who has flown combat missions in the Middle East and Bosnia and counter drug missions in South America. Cancer Couldn’t Ground Air Force Pilot JULY 26, 2005 \| William Derek is a major in the United States Air Force, where he flies C-130 Hercules cargo planes as he trains new pilots at Little Rock Air Force Base. He also is a 15-year Air Force veteran who has flown combat missions in the Middle East and Bosnia and counter drug missions in South America. Cancer Couldn’t Ground Air Force Pilot JULY 26, 2005 \| William Derek is a major in the United States Air Force, where he flies C-130 Hercules cargo planes as he trains new pilots at Little Rock Air Force Base. He also is a 15-year Air Force veteran who has flown combat missions in the Middle East and Bosnia and counter drug missions in South America. Cancer Couldn’t Ground Air Force Pilot JULY 26, 2005 \| William Derek is a major in the United States Air Force, where he flies C-130 Hercules cargo planes as he trains new pilots at Little Rock Air Force Base. He also is a 15-year Air Force veteran who has flown combat missions in the Middle East and Bosnia and counter drug missions in South America. UAMS Expands Use of Video Network with Cardiology Seminars Aug. 26, 2005 \| With its technology network already in place, the University of Arkansas for Medical Sciences (UAMS) is adding to its menu of services offered to health care providers across the state. UAMS Expands Use of Video Network with Cardiology Seminars Aug. 26, 2005 \| With its technology network already in place, the University of Arkansas for Medical Sciences (UAMS) is adding to its menu of services offered to health care providers across the state. Good Storytelling Essential to Good Medicine, Television Producer Says NOV. 30, 2005 \| At the close of his lecture to University of Arkansas for Medical Sciences (UAMS) physicians, staff and guests, Neal Baer, M.D., challenged the group to use their own lives to inspire social change. Good Storytelling Essential to Good Medicine, Television Producer Says NOV. 30, 2005 \| At the close of his lecture to University of Arkansas for Medical Sciences (UAMS) physicians, staff and guests, Neal Baer, M.D., challenged the group to use their own lives to inspire social change. Good Storytelling Essential to Good Medicine, Television Producer Says NOV. 30, 2005 \| At the close of his lecture to University of Arkansas for Medical Sciences (UAMS) physicians, staff and guests, Neal Baer, M.D., challenged the group to use their own lives to inspire social change. A Sweet Treat for the ACRC and the Fight Against Breast Cancer JULY 23, 2007 \| In celebration of its 75th anniversary, Searcy-based Yarnell’s Ice Cream Company launched Pink Promise, a new sorbet, June 27 at the Arkansas Cancer Research Center at the University of Arkansas for Medical Sciences (UAMS). A Sweet Treat for the ACRC and the Fight Against Breast Cancer JULY 23, 2007 \| In celebration of its 75th anniversary, Searcy-based Yarnell’s Ice Cream Company launched Pink Promise, a new sorbet, June 27 at the Arkansas Cancer Research Center at the University of Arkansas for Medical Sciences (UAMS). A Sweet Treat for the ACRC and the Fight Against Breast Cancer JULY 23, 2007 \| In celebration of its 75th anniversary, Searcy-based Yarnell’s Ice Cream Company launched Pink Promise, a new sorbet, June 27 at the Arkansas Cancer Research Center at the University of Arkansas for Medical Sciences (UAMS). A Sweet Treat for the ACRC and the Fight Against Breast Cancer JULY 23, 2007 \| In celebration of its 75th anniversary, Searcy-based Yarnell’s Ice Cream Company launched Pink Promise, a new sorbet, June 27 at the Arkansas Cancer Research Center at the University of Arkansas for Medical Sciences (UAMS). Linda Worley, M.D., Wins Outstanding Woman Faculty Award April 14, 2008 \| When UAMS’ Sara G. Tariq, M.D., nominated Linda L.M. Worley, M.D., for the 2008 Outstanding Woman Faculty Award, she did so from the perspective of both a medical student and colleague. UAMS Head Start Director Recognized at National Conference Aug. 5, 2008 \| University of Arkansas for Medical Sciences (UAMS) Head Start/Early Head Start Program director Mary Kaye McKinney has earned some high praise for the program’s partnership with the Little Rock School District on behalf of economically disadvantaged children. UAMS Head Start Director Recognized at National Conference Aug. 5, 2008 \| University of Arkansas for Medical Sciences (UAMS) Head Start/Early Head Start Program director Mary Kaye McKinney has earned some high praise for the program’s partnership with the Little Rock School District on behalf of economically disadvantaged children. Free Workshops on Lead-Safe Practices to be Held Nov. 24 Free Workshops on Lead-Safe Practices to be Held Nov. 24 UAMS Employees Can Find Thanksgiving Meal at Area Church UAMS Employees Working Thanksgiving Can Find Meal at Area Church UAMS Employees Can Find Thanksgiving Meal at Area Church UAMS Employees Working Thanksgiving Can Find Meal at Area Church Nov. 25, Science Café – ‘What’s The Big Deal About Nanoscience? LITTLE ROCK – The Science Café Little Rock, co-sponsored by the University of Arkansas for Medical Sciences (UAMS), will hold its next public forum, What’s The Big Deal About Nanoscience?on Nov. 25. Panelists will describe their experience and research on nanoscience, nanoparticles, nanomedicine and broader nanotechnology applications in several areas. Distinguished Lecturer Hobbs Sees Progress in Fight Against Birth Defects Nov. 14, 2008 \| UAMS birth defects expert Charlotte Hobbs, M.D., Ph.D., knows how far science has come in helping babies born with any of the 30 or more types of birth defects. Distinguished Lecturer Hobbs Sees Progress in Fight Against Birth Defects Nov. 14, 2008 \| UAMS birth defects expert Charlotte Hobbs, M.D., Ph.D., knows how far science has come in helping babies born with any of the 30 or more types of birth defects. Distinguished Lecturer Hobbs Sees Progress in Fight Against Birth Defects Nov. 14, 2008 \| UAMS birth defects expert Charlotte Hobbs, M.D., Ph.D., knows how far science has come in helping babies born with any of the 30 or more types of birth defects. Thanksgiving Desserts Available In Cafeteria Thanksgiving Desserts Available In Cafeteria Thanksgiving Desserts Available In Cafeteria Thanksgiving Desserts Available In Cafeteria Purchase a Star Now for the Miracle Star Tree at the Cancer Institute Purchase a Star Now for the Miracle Star Tree at the Cancer Institute Purchase a Star Now for the Miracle Star Tree at the Cancer Institute Purchase a Star Now for the Miracle Star Tree at the Cancer Institute Walton Family Foundation Donates $300,000 to UAMS for Northwest Campus Walton Family Foundation Donates $300,000 to UAMS for Northwest Campus Walton Family Foundation Donates $300,000 to UAMS for Northwest Campus Walton Family Foundation Donates $300,000 to UAMS for Northwest Campus JEI April 2007 Outlook Newsletter April JEI 2007 Outlook Newsletter Free or Low-Cost Women’s Health Screenings Offered Dec. 11, Thanks to UAMS Witness Project LITTLE ROCK – Free or low-cost mammograms are available Dec. 11 to Lee County women 40 and older who qualify through The Witness Project, a community-based cancer education program of the University of Arkansas for Medical Sciences (UAMS) College of Public Health. Arkansas Minority Health Commission Funding to Benefit Underserved, Uninsured Arkansas Minority Health Commission Funding to Benefit Underserved, Uninsured TIAA-CREF Representatives on Campus Dec. 2, 3 and 4 TIAA-CREF Representatives on Campus TIAA-CREF Representatives on Campus Dec. 2, 3 and 4 TIAA-CREF Representatives on Campus Friday@Noon: Citrix Access Gateways Friday@Noon: Citrix Access Gateways Friday@Noon: Citrix Access Gateways Friday@Noon: Citrix Access Gateways Holidays Are A Time For Dancing Holidays Are A Time For Dancing Holiday Giving Opportunities Holiday Giving Opportunities JEI April 2007 Outlook Newsletter JEI April 2007 Outlook Newsletter UAMS College of Public Health Hosts Mexican Counterparts Nov. 19, 2008 \| A budding relationship between the University of Arkansas for Medical Sciences Fay W. Boozman College of Public Health and the only accredited school of public health in Mexico was strengthened after a recent visit. UAMS College of Public Health Hosts Mexican Counterparts Nov. 19, 2008 \| A budding relationship between the University of Arkansas for Medical Sciences Fay W. Boozman College of Public Health and the only accredited school of public health in Mexico was strengthened after a recent visit. UAMS College of Public Health Hosts Mexican Counterparts Nov. 19, 2008 \| A budding relationship between the University of Arkansas for Medical Sciences Fay W. Boozman College of Public Health and the only accredited school of public health in Mexico was strengthened after a recent visit. Walton Family Foundation Donates $300,000 to UAMS for Northwest Campus Walton Family Foundation Donates $300,000 to UAMS for Northwest Campus UAMS Northwest Arkansas Campus Receives $1.5 Million from Arkansas Philanthropists LITTLE ROCK – A trio of Arkansas philanthropists today gave a total of $1.5 million towards development of the northwest Arkansas campus of the University of Arkansas for Medical Sciences (UAMS). Arkansas Philanthropists Give UAMS Northwest $1.5 Million Arkansas Philanthropists Give UAMS Northwest $1.5 Million College of Medicine Dean's Research Forum College of Medicine Dean's Research Forum College of Medicine Dean's Research Forum College of Medicine Dean's Research Forum November 2008 Issue November 2008 Issue	DEC. 21, 2004 \| The UAMS Medical Center was cited for significant improvement in several patient satisfaction categories during a recent patient survey conducted by national health care consultant Press Ganey. Also, Press Ganey singled out the UAMS Medical Center as a top improver along with eight other academic medical centers among the 129 facilities where it conducts regular patient surveys. UAMS Medical Center was credited by patients responding to the survey for its performance in six categories: admissions, room, tests/treatments, nursing, personal issues and patient discharge. “The patient survey results show the hard work of our employees and the continued commitment to our mission ‘to teach, to heal, to search and to serve,’” said Charles W. Smith, M.D., medical director of UAMS Medical Center and executive associate dean for clinical affairs at the University of Arkansas for Medical Sciences College of Medicine “We will strive to continue improving the patient experience by calling on our unique combination of education, research and patient care resources to deliver world class health care.” A report, “Improving Performance in Academic Medical Centers,” to all of Press Ganey’s client hospital facilities detailed the best practices used by the institutions in each category. The survey results led UAMS’ standing among its peers to jump by more than 30 percent from February 2003 to August 2004. Often recognized for providing quality care, UAMS Medical Center is on the U.S. News & World Report list of the best hospitals in America. Some of the UAMS practices noted in the 37-page report included: Admissions – A length-of-stay committee of physicians, nurses, admissions personnel and case coordinators seeks ways to decrease the length of stay necessary for patients, which also improved bed availability. Also, the hospital developed ways to improve communications between patients in the emergency department and clinical staff and ensured that all new employees were trained on customer service techniques. Room – Improved communication between nurses and housekeeping staff is accomplished through regular meetings to discuss room-related issues. Experienced housekeeping employees now mentor new hires. Patients are given information on how to contact housekeeping if the need arises. Tests/Treatments – Improved scheduling procedures were established for radiology testing. This included creating a program for quickly responding to patient concerns about wait times and establishing a task force to develop long-term solutions to wait time issues. Nurses – Nurses on patient floors worked together to identify priorities and actions for improving patient satisfaction. Whiteboards are used in rooms to convey caregiver names, test and treatment schedules and other information. Recognition cards to wear on name badges were created for managers to hand out to those who go “beyond the normal routine to extend kindness to a patient or visitor.” Every patient floor sends a staff nurse to the advisory council for addressing patient satisfaction issues hospital wide. Personal Issues – “Mystery shoppers” phoned the hospital with common patient questions to improve communications techniques and ensure employees showed courtesy and compassion to “patients.” Each patient floor now has a communication book where memos and other information are posted. Discharge – Physicians now are expected to have the discharge order for a patient by 9 a.m. Nurses are encouraged to ask about discharge plans in advance. Case managers were hired to track a patient’s progress through the continuum of care to make sure appropriate actions are taken. Other facilities joining UAMS as a top improver and performer were Emory Crawford Long Hospital in Atlanta; Memorial-Sloan Kettering in New York; Monmouth Medical Center in Longbranch, N.J.; Northwestern Memorial Hospital in Chicago; Robert Wood Johnson University Hospital in New Brunswick, N.J.; St. John’s Mercy Medical Center in St. Louis; Wake Forest University Baptist Medical Center in Winston-Salem, N.C.; and Women and Infants Hospital in Providence, R.I. Links on This Page UAMS Medical Center: http://www.uams.edu/medcenter/ Press Ganey: http://www.pressganey.com U.S.News & World Report Names UAMS Among Best Hospitals: http://www.uams.edu/update/absolutenm/ templates/news_release_liz.asp?articleid=1595&zoneid=86 © 2004 University of Arkansas for Medical Sciences (UAMS). A single copy of these materials may be reprinted for noncommercial personal use only. “UAMS,” “UAMS Medical Center,” “UAMS Online,” “UAMS Today,” “UAMS Update,” “uams.edu,” and “Here’s to Your Health” are marks of UAMS.
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