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- Questions About Raises, Shuttle Fees Top Administrators Forum
A UAMS Update article about Meet Your Administrator”
- Gruenwald Is New U.S. Citizen
Michael Gruenwald becomes U.S. citizen
- Gruenwald Is New U.S. Citizen
Michael Gruenwald becomes U.S. citizen
- Doughnut Sale to Help UAMS Psychiatry Youth Program
A UAMS Update article about a bake sale
- Call-in Announcements, Forums Will Give Employees More Information
A UAMS Update article about plans to improve communication between administration and employees of UAMS Medical Center
- IT Help Desk 400,000th Call Sweepstakes
IT Help Desk 400,000th Call Sweepstates
- Free Tickets for UAMS Nights at Ray Winder Field
A UAMS Update article about UAMS Night with the Travelers
- ARIA Training Sessions May 19 - June 27 at UAMS
A UAMS Update article about May 19 - June 27 training sessions
- Human Research Forum Is May 21
A UAMS Update article about human research Q & A
- Accolades, May 2003
Accolades to UAMS faculty and staff
- GCRC Deadline Changed to July 1 for Grant Proposals
A UAMS Update article about GCRC pilot grants
- History of the Help Desk
- Watch, Look & Listen: Preview of New UAMS Public Service Campaign
- Forum to Discuss Impact of HIPAA on Research
Update article about HIPAA and research at UAMS
- Human Research Q and A Forum June 27
A UAMS Update article about the human research forum
- Emailed Version of UAMS Notice of Privacy Practices
UAMS Notice of Privacy Practices
- Free UAF Symposium Aug. 14-15 on Evolution of Human Diet
A UAMS Update article about a diet symposium at UAF
- Tom Butler is Arkansas Administrator of the Year
Tom Butler of UAMS Is Arkansas Administrator of the Year
- Join the Prostate Cancer Race Walk. Click Here for Registration Form.*
Join the Prostate Cancer Race Walk. Click Here for Registration Form.
- Join the Prostate Cancer Race Walk. Click Here for Registration Form.*
Join the Prostate Cancer Race Walk. Click Here for Registration Form.
- Defense Department Funds Possible Therapeutic Vaccine for Ovarian Cancer at UAMS
Defense Department Funds Possible Therapeutic Vaccine for Ovarian Cancer at UAMS
- Defense Department Funds Possible Therapeutic Vaccine for Ovarian Cancer at UAMS
Defense Department Funds Possible Therapeutic Vaccine for Ovarian Cancer at UAMS
- Join UAMS/ACRC Team in Race for the Cure®!
Join UAMS/ACRC Team in Race for the Cure!
- Join UAMS/ACRC Team in Race for the Cure®!
Join UAMS/ACRC Team in Race for the Cure!
- UAMS Scientist Receives $272,000 Grant for Tailoring Cancer Treatments with Laser Test
UAMS Scientist Receives $272,000 Grant for Tailoring Cancer Treatments with Laser Test
- UAMS Scientist Receives $272,000 Grant for Tailoring Cancer Treatments with Laser Test
UAMS Scientist Receives $272,000 Grant for Tailoring Cancer Treatments with Laser Test
- Photo Album: Stephens Institute Was a Highlight of Medicine Alumni Reunion
Photo Album: Stephens Institute Was a Highlight of Medicine Alumni Reunion
- Kids First in Fort Smith Celebrated Fourth in Style
Kids First in Fort Smith Celebrated Fourth in Style
- Class of 1948 Dedicates Endowment to Excellence in Education
Class of 1948 Dedicates Endowment to Excellence in Education
- Pharmacy Professor Elected to American College of Clinical Pharmacy
Pharmacy Professor Elected to American College of Clinical Pharmacy
- Pharmaceutical Scientists, Graduate Students Meet at UAMS
Pharmaceutical Scientists, Graduate Students Meet at UAMS
- Stephanie Gardner, Pharm.D., Ed.D., Is Interim Dean of College of Pharmacy
Stephanie Gardner, Pharm.D., Ed.D., Is Interim Dean of College of Pharmacy
- New COPH Survey Research Expert Eager to Develop New Ways of Measuring Public Health
New COPH Survey Research Expert Eager to Develop New Ways of Measuring Public Health
- Ready, Set, Go! UAMS, KATV Launch Get Healthy Arkansas™
UAMS, KATV Launch Get Healthy Arkansas™
- William E. Golden, M.D., Re-elected to American College of Physicians Board of Regents
William E. Golden, M.D., Re-elected to American College of Physicians Board of Regents
- Free “Matters of the Heart” Seminar Aug. 23
Free “Matters of the Heart” Seminar Aug. 23
- Free “Matters of the Heart” Seminar Aug. 23
Free “Matters of the Heart” Seminar Aug. 23
- Free “Matters of the Heart” Seminar Aug. 23
Free “Matters of the Heart” Seminar Aug. 23
- Help Desk Reunion
This is a summary of the document. This will live in the Metatags Description Field.
- Happy 10th Birthday UAMS IT Help Desk
Happy 10th Birthday UAMS IT Help Desk
- State of the Campus Address - October 1, 2003
State of the Campus Address: Chancellor I. Dodd Wilson, MD will address the entire campus on Wednesday, October 1 Noon to 1:00 pm
College of Public Health Building
(Formerly ED III) Room G219
- Chancellor Announces Plans to Go Smoke Free on Independence Day
- Chancellor Announces Plans to Go Smoke Free on Independence Day
- Introducing a Water Wellness Program You Can Live With
UAMS Therapy & Fitness offers you one of the finest water wellness programs in the state for a low price of $30 per month (no joining fee and no contract).
- Introducing a Water Wellness Program You Can Live With
UAMS Therapy & Fitness offers you one of the finest water wellness programs in the state for a low price of $30 per month (no joining fee and no contract).
- Introducing a Fitness Facility Designed for People 50 Years of Age and Older
You can now utilize one of the finest fitness centers in the state for a low monthly fee of only $30 (no joining fee and no contract). Add $5 to your monthly fee and you can also have access to the Stephens therapy pool.
- Introducing a Fitness Facility Designed for People 50 Years of Age and Older
You can now utilize one of the finest fitness centers in the state for a low monthly fee of only $30 (no joining fee and no contract). Add $5 to your monthly fee and you can also have access to the Stephens therapy pool.
- UAMS ONLINE Has a New Look
New design for UAMS Online, UAMS news items now more accessible
- UAMS ONLINE Has a New Look
New design for UAMS Online, UAMS news items now more accessible
- Internet Is Transforming the Practice of Medicine
Internet is transforming the practice of medicine through online access to info, services, and drugs
- Internet Is Transforming the Practice of Medicine
Internet is transforming the practice of medicine through online access to info, services, and drugs
- Internet Is Transforming the Practice of Medicine
Internet is transforming the practice of medicine through online access to info, services, and drugs
- 8th Annual UAMS Diversity Week, September 20-24, 2004
- 8th Annual UAMS Diversity Week, September 20-24, 2004
- Cruisin' for a Cure in Arkansas - A Car Show to Benefit the Arkansas Prostate Cancer Foundation
Cruisin' for a Cure in Arkansas - A Car Show to Benefit the Arkansas Prostate Cancer Foundation
- ID Badges and Keyless Access
ID Badges and Keyless Access
- Using the UAMS Campus Calendar
- Accessing the Intranet from Off-Campus using VPN2
VPN (Virtual Private Network) allows UAMS faculty, staff, and students to access the Intranet from off-campus using their web browser.
- Accessing the Intranet from Off-Campus using VPN2
VPN (Virtual Private Network) allows UAMS faculty, staff, and students to access the Intranet from off-campus using their web browser.
- Accessing the Intranet from Off-Campus using VPN2
VPN (Virtual Private Network) allows UAMS faculty, staff, and students to access the Intranet from off-campus using their web browser.
- Accessing the Intranet from Off-Campus using VPN2
VPN (Virtual Private Network) allows UAMS faculty, staff, and students to access the Intranet from off-campus using their web browser.
- Former UAMS College of Nursing Dean Virginia Jarratt Dies
Former UAMS College of Nursing Dean Virginia Jarratt
- Talent Show
Talent Show
- Sixty-seven Complete Voter Registration Forms in UAMS Drive
OCT. 4, 2006 | The University of Arkansas for Medical Sciences (UAMS) collected 67 completed voter registration forms during its recent campus registration drive.
- Sixty-seven Complete Voter Registration Forms in UAMS Drive
OCT. 4, 2006 | The University of Arkansas for Medical Sciences (UAMS) collected 67 completed voter registration forms during its recent campus registration drive.
- Sixty-seven Complete Voter Registration Forms in UAMS Drive
OCT. 4, 2006 | The University of Arkansas for Medical Sciences (UAMS) collected 67 completed voter registration forms during its recent campus registration drive.
- Do you have dollars left in your Flexible Spending Account (FSA)?
Do you have dollars left in your Flexible Spending Account (FSA)?
- UAMS Influenza Vaccination Campaign Begins October 23
UAMS Influenza Vaccination Campaign Begins October 23
- Employees to Celebrate UAMS Family Campaign
Employees to Celebrate UAMS Family Campaign
- UAMS Parking Operations Changes Phone Number
UAMS Parking Operations Changes Phone Number
- UAMS Human Resources Moves from Annex Building
UAMS Human Resources Moves from Annex Building
- May UAMS Update Newsletter Available
May UAMS Update Newsletter Available
- OH&S Spring "Safety Net" Newsletter Now Available Online
OH&S Spring "Safety Net" Newsletter Now Available Online
- OH&S Spring "Safety Net" Newsletter Now Available Online
OH&S Spring "Safety Net" Newsletter Now Available Online
- Employee Performance Evaluation Assistance Schedule
Employee Performance Evaluation Assistance
- Employee Performance Evaluation Assistance Schedule
Employee Performance Evaluation Assistance
- Direct Deposit For Student Refunds -- Beginning May 8
Direct Deposit For Student Refunds
- Direct Deposit For Student Refunds -- Beginning May 8
Direct Deposit For Student Refunds
- Students, Faculty Take Part in Annual Research Day -- CHP Student Among Research Award Recipients
April 12, 2013 | It was a day teeming with educational interaction as students across all the UAMS colleges and the Graduate School and their faculty took part in the annual Student Research Day and Robert E. McGehee, Jr., Ph.D. Distinguished Lectureship in Biomedical Research on April 10.
- Welcome Reception for New College of Medicine Dean – 4 p.m., May 14
Welcome Reception for New College of Medicine Dean – 4 p.m., May 14
- Welcome Reception for New College of Medicine Dean – 4 p.m., May 14
Welcome Reception for New College of Medicine Dean – 4 p.m., May 14
- 21 at UAMS Receive $250 Gift Cards in Wellness Program
21 at UAMS Receive $250 Gift Cards in Wellness Program
- Five Ways to Earn Free CME/CE - May 16 & 17
Five Ways to Earn Free CME/CE - May 16 & 17
- Five Ways to Earn Free CME/CE - May 16 & 17
Five Ways to Earn Free CME/CE - May 16 & 17
- Apply Now for UAMS Educational Technology Excellence Award -- Deadline July 1
Apply Now for UAMS Educational Technology Excellence Award -- Deadline July 1
- Apply Now for UAMS Educational Technology Excellence Award -- Deadline July 1
Apply Now for UAMS Educational Technology Excellence Award -- Deadline July 1
- UAMS Plans May 23 Memorial Day Commemoration
UAMS Plans May 23 Memorial Day Commemoration
- UAMS Plans May 23 Memorial Day Commemoration
UAMS Plans May 23 Memorial Day Commemoration
- Interprofessional Student Teams Compete to Treat Simulated Patients
May 7, 2013 | Music from “Star Wars” filled a UAMS lecture hall May 2 as a Darth Vader-costumed emcee waved a light saber and opened the first Sim Wars competition to the cheers of about 200 students.
- Fidelity Representative on UAMS Campus May 16-17
Fidelity Representative on UAMS Campus May 16-17
- Fidelity Representative on UAMS Campus May 16-17
Fidelity Representative on UAMS Campus May 16-17
- SAP, ESS Portal Upgrade Downtime Schedule -- May 24-27
SAP, ESS Portal Upgrade Downtime Schedule -- May 24-27
- UAMS Celebrates Asian American Pacific Islander Heritage Month with May 30 Event
UAMS Celebrates Asian American Pacific Islander Heritage Month with May 30 Event
- UAMS Celebrates Asian American Pacific Islander Heritage Month with May 30 Event
UAMS Celebrates Asian American Pacific Islander Heritage Month with May 30 Event
- Logician Maintenance -- 10:15 p.m., Thursday, May 23
Logician Maintenance -- 10:15 p.m., Thursday, May 23
- Arkansas Breast Cancer Research Program RFP for Non-pilot Funds -- Deadline June 14
Arkansas Breast Cancer Research Program RFP for Non-pilot Funds -- Deadline June 14
- Arkansas Breast Cancer Research Program RFP for Non-pilot Funds -- Deadline June 14
Arkansas Breast Cancer Research Program RFP for Non-pilot Funds -- Deadline June 14
- Bissett M.D. Endowed Lectureship in Cardiovascular Disease -- Noon, May 23
- Bissett M.D. Endowed Lectureship in Cardiovascular Disease -- Noon, May 23
- UAMS Student Named Arkansas Dietetic Intern of the Year
May 15, 2013 | Dietetic intern Leigh Delavan says she changed her college majors several times before she found her calling — but nutrition clicked for her so well she recently was selected as the top dietetic intern in the state by the Arkansas Academy of Nutrition and Dietetics.
- UAMS Graduates 891 New Health Care Professionals
May 13, 2013 | The University of Arkansas for Medical Sciences (UAMS) awarded certificates and degrees May 12 to 891 graduates of its five colleges and Graduate School during its commencement ceremony at Verizon Arena in North Little Rock.
- AHEC Framework Down for Maintenance -- Starting at 7 a.m., May 20
AHEC Framework Down for Maintenance -- Starting at 7 a.m., May 20
- UConnect Training Starts June 3
UConnect Training Starts June 3
- UConnect Training Starts June 3
UConnect Training Starts June 3
- EPF Scheduled Downtime -- Starts at 6 a.m., Sunday, May 19
EPF Scheduled Downtime -- Starts at 6 a.m., Sunday, May 19
- CHP Ceremony Recognizes Graduate Degree Recipients
May 16, 2013 | Forty-three students were honored for earning advanced degrees during a hooding ceremony May 9 by the College of Health Professions.
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MAY 15, 2003 | Soon after its conception, the idea of a Computer Support Help Desk began to catch on and today, the Help Desk now consists of nine (9) Full-Time consultants working between the hours of 6:30 a.m. and 11 p.m. From the hours of 11 p.m. until 6:30 a.m., our Production and Operations Staff in the main Computer Room takes over, and picks-up the coverage for those individuals working the late hours. We are now able to provide Computer Support coverage 24 hours-a-day, 7 days-a-week, 52 weeks-a-year; a significant leap from the coverage provided in 1993. And, as compared to the eight (8) Support Groups that were set up in 1993, there are now 35 different Support Groups across campus associated with the Help Desk.
The purpose of the Help Desk is to not only be the ONLY known contact a user can call for assistance on a computer-related issue, but also to be the place where assistance can be given to the caller, providing a solution to some of the majority of encountered problems. This means that while the consultants assist the user with Microsoft problems, they are also trained in Customer Service, Hospital Systems, Hardware/Software/Network Trouble-shooting skills, as well as resetting various users' passwords. Many calls are handled over the telephone and consist of explaining how to complete certain tasks, verification of Rights of the user on the Network, Monitoring Network Systems including the Internet and Intranet, as well as many other tasks. Beyond pure phone support, Consultants at the Help Desk can also remotely connect to a user's PC to assist them online.
Did you know that this April the nine (9) member Help Desk team received 8,010 new calls? Of those calls, 6,400 were received by phone, and 1,000 by email. The average time to answer the phone calls was 32 seconds and 84% of all calls were answered within just 60 seconds. The Help Desk resolution percentage as first point of contact was 41% for the month.
Not only do the consultants enter the calls in the logging system and resolve calls, but they review all open calls regularly until the other support groups resolve the calls. In addition, the Help Desk consultants make a final review of all resolved calls. The resolutions are reviewed to see if the solutions need to be added to the knowledge database for future use, and then the call is closed.
For information on the History of the Help Desk, click here. |