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Frequently Asked Questions

1.   Package tracking questions

2.   What is our delivery day?

3.   Where do I fax my order?

4.   Why didn't I get my stock order on my delivery day?

5.   Do you carry a certain item in the warehouse catalog?

6.   How do I find an item in the warehouse catalog?

7.   What is the difference between the satellites and the Distribution Center?

8.   Who do I contact regarding general questions related to compressed gas-in-cylinders such as:  ordering, delivery, establishing accounts, rectifying discrepancies?

9.   How do I get catalogs? 

10. How do I send an outgoing shipment using ground transportation?

11. What is the process for returning "stock" items to the Distribution Center?

12. What is the process for returning "non-stock" items to the vendor through Distribution Services?

13. The vendor I ordered from said Distribution received the item; why haven't I received it?

14. Can you receive this PO for me?

15. If a PO has not been received, when should we expect it to come in?

16. If an item was zeroed out on my order, when will I receive it?

17. When are we expecting product that the DC is currently out of?

18. Do you have any boxes that we could have?

19. How does a department request that a material be stocked in the Distribution Center warehouse?