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The vendor I ordered from said you received the item; why haven't I received it?

You can locate your package using the internal package tracking system, or you can contact your satellite distribution point:

Distribution Services has five satellite distribution points. They are:

  • Sat I, located in the Central Building - serves ED II, ED III, old hospital, JBSU, and CSC, Ward Tower and Shorey. The contacts for this area are Gary Rogers (686-6216) and Ken Easter (686-6099).

  • Sat II, located in the basement of the OPC Building - serves CARTI, OPC, JEI. The contact for this area is Gary Rogers (686-5600).

  • Sat III, located in Bio-Med 2 - serves Barton, Bio-Medical Buildings 1 and 2. The contacts for this area are Fred Johnson or Gary Rogers (526-7518).

  • Sat IV, located in the Spine Center - serves Spine Center, COA, Family Community Medicine. The contact for this area is Anthony Harris (686-6402).

  • Sat V, located at WRCI - serves WRCI and the new hospital. The contact for this area is Ken Easter (686-6099).

Call the appropriate satellite, according to your service area, and ask when your package is scheduled for delivery. Make sure they have your correct deliver-to address (building and room number) and your PO or tracking number.

Please have a tracking or purchase order number available when you call so we can expedite our search in an efficient manner. We receive hundreds of packages daily; we cannot search without this information.