 |
|
|
Our Charging Policies We are a business and our services are not free. If you ask us to do any reaction for you, expect to be charged for it. In the event of bad quality or failed sequences, we pay for our mistakes and you pay for yours. We promise to freely admit when a bad sequence is our fault and, in most cases, will realize that before you do. If a bad reaction is our fault, it will be repeated at no extra cost. You may assume that if we suggest a sample be repeated, you will not be charged for the second reaction. If you believe a bad sequence is our fault, please inform us immediately. Don't wait! We will be happy to repeat it but if you get similar results, you will be charged for both reactions . We decide what "similar" means. There can be situations where concentration or prep quality of the sample is not optimal and due to normal pipetting error, one reaction can be slightly better than another. You are responsible for providing us with samples that are to our specifications. We will do our best to deliver your results and invoices as quickly as possible. The fact that certain university accounting systems are slow and inefficient does not release you from your obligation to pay us for our services. You are responsible for keeping track of your own budget. If you have not been billed in a timely matter and a grant or account is about to expire, please contact us immediately and we will take steps to expedite the process. In the event of uncontrollable situations such as inclement weather, illness, or deaths in the family, runs may be cancelled and postponed for a later date. In those events, the cancelled run will be re-scheduled as soon as possible. It is unfortunate that we do not have the resources to pay other individuals to serve as a "back-up" and customers will not be allowed to use our instruments in our stead. We regret any negative effects this may have on your experiments. IF YOU ARE UNSATISFIED If, for any reason, you feel you are not being treated fairly please click here for Justice .
Questions about this page? Send us an email. |
 |
||||||||||||||||||||||||||||||||||||||||||||||||
