The goal of the parking technology upgrade is to better serve our customers with reliable access, convenience and assure the parking facilities intended use through improved infrastructure and equipment technology. The parking operations at UAMS have grown significantly in size and scope over recent years to meet increase demands for patient, guest, and staff parking. As UAMS and area agencies continue to grow, it’s imperative that we manage our parking resources effectively and efficiently.
Although facility improvements have been made, the campus is not taking advantage of new parking equipment and infrastructure technology to best serve its patrons. Much of the technology is old and will very soon no longer be supported by the industry. Although critical need drives this upgrade, making this investment allows the opportunity to convert to a more modern business model utilizing automation.
Improved infrastructure – We will convert from an outdated modem system to more reliable internet communications with IT hosted server.
Patient/Guest Parking – Convert from cash handling to automated business model. We will implement electronic validations, remove cashier booths, install pay on foot stations and exit verifiers, magnetic ticket dispensers, IP Phones, IP video and new generation barrier gates. Cashier and Enforcement staffing will convert to an Ambassador role. Ambassadors will be zoned and focus on valued customers service providing assistance at automated payment devices, offering way finding directions, light maintenance and support parking compliance.
Employee Parking – Multi-class readers will be installed utilizing more reliable proximity access cards, new generation barrier gates, IP Phones, and IP video.
The Parking Team has worked closely with key stakeholders across campus to collaborate on system development and operational practices. Some areas focused on are as follows:
Project information sharing
Communication tools to share with Patient/Guests/Employees
Process development specific to department needs
Best customer service practices
Branding and uniforms
The financial investment has been optimized in a thoughtfully conceived system design and planned upgrade program. Prioritizations for system upgrades include an annual schedule with budgetary estimates. A plan has been developed with phased implementation over the next 2 years with a return on investment in 5 years.