University of Arkansas for Medical Sciences - Office of Human Resources

Before developing any recognition plan, certain key principles should be evaluated and reviewed related to retaining key people. Here are a few guidelines to keep in mind as you begin planning your award.

For any reward system to have an impact on performance, it must be part of a work environment that’s rewarding as a whole.
Keep in mind generational differences and develop a program with broad appeal.
Use position titles or functional roles rather than the names of specific individuals in assigning tasks in the recognition program.
Reward people by allowing them to get involved. Encouraging them to make decision increases the likelihood of compliance with your requests. Can they help design the plan?
Find ways to make people feel important and appreciated. Have several plans to include “on the spot” recognition, as well as a more formalized plan.
Teach your managers how to nurture employee loyalty. Be a good listener. Ask your managers to attend development classes on effective listening and having crucial conversations.
When people are free to laugh, they begin to relax. And they begin to care. Laughter fuels creativity so people can perform at their best.
The department award must represent the overall theme of the recognition program, “We create Comfort, Hope and Healing for our Patients and Families.”
All recognition must support the Circle of Excellence and the mission and values of UAMS
When possible, judging and selection should be conducted by a panel of employees who have previously been recognized and department managers.
Employees should be recognized for demonstrating a commitment to the UAMS Service Standards of safety, respect, excellence, image and efficiency in performing their job.
An employee may be recognized for a commitment to a single service standard or several.
Documented eligibility criteria including ineligibility for written disciplinary action should be provided to all employees.
All employees should be provided with clear instructions for the nomination process, including forms and sample narrative sections
Rewards should be presented at regularly scheduled intervals such as monthly or quarterly

Recognition Communication Plan

Discuss the following points with your division or department when introducing your new plan:

What types of behavior will be recognized?
Who participated in development of the plan?
Explain who is eligible to win the award
How often will the award be given?
Explain the criteria and the service theme.
Explain how to nominate a coworker
Provide examples of what you are looking for in the nomination process
Who will judge the nominations?
What will honorees receive and how will they be honored?

University of Arkansas for Medical Sciences
4301 W. Markham St., Little Rock, AR 72205

For the Office of Human Resources & Employee Services, Call 1-501-686-5650

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