Summer Course Schedule! We are now offering courses during the summer! Scroll down to see our Summer 2008 course offerings.     Manager's Book Club If you are a middle manager or front-line supervisor, take advantage of this opportunity to read some great management resources and discuss what you learned with your colleagues.   Book title: First, Break all the Rules Date:  April 29, 2008 Time:  11:30 -1:00 Location:  COPH G230   Book title: TBA Date:  May 27, 2008 Time:  11:30 -1:00 Location:  COPH G230   All book club sessions are free of charge and are facilitated by Phil Morgan, Administrator for Clinical Research - ACRC or DeAnna Hutchins, OD Specialist - OHR.

Spring 2008 Course Schedule

Performance Management

"Organizations are communities of people," said Robert Rosen, chief executive of Healthy Companies International, an Arlington-based management consulting firm, "and if these people are healthy psychologically and physically, if they're committed and engaged in the organization, if they believe in the mission of the company, if they work in an environment where they're challenged and inspired and where the people are valued, the business will be reasonably healthy." Creating this type of environment depends on effectively managing performance.  This course will give you the opportunity to learn how to keep your employees engaged and on target with your departmental goals.

$50.00 charge per person.

Date:  June 17, 2008

Time:  9:00 - 3:00

Location:  Institute on Aging Rm 190

Summer 2008 Course Schedule NEW!

Essentials of Communication
Effective communication is key to any successful work relationship.  This course gives you the opportunity gain the skills necessary to create a climate of open communication, design clear, concise messages, manage nonverbal behaviors and effectively listen. 

$50.00 charge per person.

Date:  June 24, 2008

Time:  9:00 - 12:00

Location:  CPH G230

Crucial Conversations

According to Maureen Burke, manager of training, Coca-Cola Enterprises, Inc. “…the success of our systems, and our business, depends on crucial conversations we have every day. Unfortunately, we forget about the human systems that make or break us. [Crucial conversation] skills are the missing foundation piece.”  This course will give you the communication skills you need to engage in conversations when the stakes are high.

$50.00 charge per person
 

Date:  August 5, 2008

Time:  9:00 - 12:00

Location: CPH G226

Serving our Customers with Excellence
 

Our customers are our business.  They deserve the best we can give them.  This course provides participants with the practical skills needed to serve them with excellence and create an experience that will keep them coming back.  We will focus on three areas that together will help you form long-lasting customer relationships.  These areas include:  1) identifying your professional image, 2) effectively handling customer complaints and 3) demonstrating interactions that exceed customer expectations.

$50.00 charge per person

Date:  July 22, 2008

Time:  9:00 - 12:00

Location:  CPH G226

Performance Management

"Organizations are communities of people," said Robert Rosen, chief executive of Healthy Companies International, an Arlington-based management consulting firm, "and if these people are healthy psychologically and physically, if they're committed and engaged in the organization, if they believe in the mission of the company, if they work in an environment where they're challenged and inspired and where the people are valued, the business will be reasonably healthy." Creating this type of environment depends on effectively managing performance.  This course will give you the opportunity to learn how to keep your employees engaged and on target with your departmental goals.

$50.00 charge per person.

Date:  August 19, 2008

Time:  9:00 - 3:00

Location:  JTS Spine Center, 12th floor Hamlen Boardroom