As called for by its mission, the organization identifies is constituencies and serves them in ways both value.

Core Component - 5A.   The organization learns from the constituencies it serves and analyzes its capacity to serve their needs and expectations.  

Examples of Evidence

•  The organization's commitments are shaped by its mission and its capacity to support those commitments.

•  The organization practices periodic environmental scanning to understand the changing needs of its constituencies and their communities.

•  The organization demonstrates attention to the diversity of the constituencies it serves.

•  The organization's outreach programs respond to identified community needs.

•  In responding to external constituencies, the organization is well-served by programs such as continuing education, outreach, customized training, and extension services.

Core Component - 5B.   The organization has the capacity and the commitment to engage with its identified constituencies and communities.

Examples of Evidence

•  The organization's structures and processes enable effective connections with its communities.

•  The organization's co curricular activities engage students, staff, administrators, and faculty with external communities.

•  The organization's educational programs connect students with external communities.

•  The organization's resources-physical, financial, and human-support effective programs of engagement and service.

•  Planning processes project ongoing engagement and service.

Core Component - 5C. The organization demonstrates its responsiveness to those constituencies that depend on it for service.

Examples of Evidence

•  Collaboration ventures exist with other higher learning organizations and education sectors (e.g. K-12 partnerships, articulation arrangements, 2+2 programs).

•  The organization's transfer policies and practices create an environment supportive of the mobility of learners.

•  Community leaders testify to the usefulness of the organization's programs of engagement.

•  The organization's programs of engagement give evidence of building effective bridges among diverse communities.

•  The organization participates in partnerships focused on shared educational, economic, and social goals.

•  The organization's partnerships and contractual agreements uphold the organization's integrity.  

Core Component - 5D. Internal and external constituencies value the services the organization provides.  

Examples of Evidence

•  The organization's evaluation of services involves the constituencies served.

•  Service programs and student, faculty, and staff volunteer activities are well-received by the communities served.

•  The organization's economic and workforce development activities are sought and valued by civic and business leaders.

•  External constituencies participate in the organization's activities and cocurricular programs open to the public.

•  The organization's facilities are available to and used by the community.

•  The organization provides programs to meet the continuing education needs of licensed professionals in its community.

For further information or to make comments about this page,

please contact:  NCA@uams.edu