| Master of Health Services
Administration Program Department of Health Policy and Management |
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CAHME, the accrediting body for healthcare management education programs, requires that our program graduates will demonstrate competence in twenty-one practice relevant domains. After the review of several competency models and extensive review of course material, the MHSA faculty developed a list of 71 program specific competencies which students are to attain by the time of graduation.
The competencies are listed by CAHME domain in the following list.
Create a health status profile of a population in a market area using available data sources
Create a profile of health disparities for a population in a market service area
Analyze interactions between the subsystems of a health system using a systems framework
Use epidemiological principles to assess the disease burden in a population
Describe the impact of health knowledge, risk behaviors and lifestyle on health status
Describe the formulation, implementation and evaluation components of the policy development process
Analyze the influence of major internal and external stakeholders of a healthcare organization
Evaluate strategies to achieve strategic collaborations with internal and external stakeholders
Assess the social, economic, political and ethical impact of a health policy
Discuss key organizational behavior theories, challenges and strategies in a healthcare organization
Formulate a motivation strategy for a healthcare organization
B.4 Management and Structural Analysis of healthcare organizations, including evaluation, and redesign
Describe the basic management functions and processes in a health care organization
Describe the various types of healthcare organizations involved in the delivery, financing and regulation of healthcare services
Discuss key management issues and approaches to designing and restructuring a healthcare organization
Assess the performance of a healthcare organization
B.5 Operations assessment and improvement
Use qualitative and quantitative tools to define clinical and administrative operational problems
Apply decision tools to implement solutions to clinical and administrative operational problems
B.6 Management of human resources and health professionals
Discuss the major human resources legal, regulatory and ethical issues associated with hiring, employing and terminating employees
Create a human resource audit, including job analysis, recruitment, selection, compensation and benefits, labor relations, and training and development with recommendations for improving a healthcare organization
B.7 Information systems management and assessment
Describe the components of an information system for a healthcare organization
Describe the features and benefits of an electronic health records system
Discuss the security and confidentiality of a health information system
Plan the purchase and implementation of an IT system for a healthcare organization
B.8 Legal Principles development, application, and assessment
Discuss the requirements and impact of regulations such as HIPAA, Stark and antitrust laws on the operation of a healthcare organization
Discuss the legal issues of negligence, liability, tort, malpractice and contracts applied to the management of a healthcare organization.
Discuss the fiduciary and compliance responsibilities of a governing Board
B.9 Governance-structures, roles, responsibilities, and alignment to leadership
Describe the structure and roles of governing boards in health care organizations
Describe the roles of a CEO in a healthcare organization
Analyze the executive structure of a healthcare organization in the context of its mission, vision and strategies.
B.10 Leadership-visioning, change management, and team development
Articulate a personal philosophy and approach to leadership
Assess the performance of a leader of a health care organization or system
Construct a mission, vision and set of goals for a healthcare organization
Assess methods to achieve effective organizational change in a healthcare organization
Explain the effective composition, development and performance of teams in a healthcare organization
B.11 Written, Verbal and Interpersonal Communications Skills
Demonstrate the ability to construct a well written paper defining a management or policy approach
Demonstrate the ability to construct and present an electronic media supported oral presentation on a health related topic
Apply effective listening skills
Demonstrate cultural sensitivity in all communications
Describe a process to achieve a win-win negotiation
B.12 Statistical application and analysis
Use basic statistical methods to evaluate patterns and trends in a data set for a healthcare organization
Use computer based statistical packages to analyze a data set for a healthcare organization
Demonstrate the application of appropriate statistical tools and interpretation of results
Constructing and managing databases
B.13 Economic analysis and application to business decision making
Describe applications of economic concepts such as supply, demand, elasticity, efficiency, productivity and economies of scale to the management of healthcare organizations
Describe the economic interactions between cost, access and quality in a healthcare delivery system
Describe the impact of health insurance on demand for health services
Apply cost benefit analysis
B.14 Market analysis, research and assessment
Construct a market assessment of competitive market share and strategic positions using available data sources
Develop a marketing plan
B.15 Financial analysis and management
Analyze the financial performance of a healthcare organization based on an assessment of their financial statements
Utilize strategic financial planning methodologies for a healthcare organization
Understand the time value of money, how it impacts the risk-return tradeoff, and its role in investment decisions and capital budgeting.
Understand the budgeting process, develop an operating budget and evaluate variances
B.16 Business and clinical ethical decision making
Understand ethical principles in the management of a healthcare organization
Apply ethical principles to an ethical dilemma in a healthcare organization
B.17 Strategy formulation and implementation
Analyze the relevant health and medical environment for a health care organization including competitor analysis and internal organizational analysis
Discuss business strategies and methods to select alternatives
Develop a business plan
B.18 Quality assessment for patient care improvement
Assess the clinical and service performance of a health care organization using a common set of publicly collected and reported indicators
Discuss a quality improvement strategy using available quality improvement tools
B.19 Professional skills development
Understand and assess personal level of emotional intelligence
Understand the components of a career and skills development plan
Understand the ethical requirements of a healthcare professional association
Critical thinking and problem solving skills in applied experiential settings
Assess interactions and relationships creating a problem or opportunity
Ask targeted questions about the problem or opportunity
Create and evaluate alternative strategies to solve a problem or achieve an opportunity
Integrative experience
Create a business plan for a new product or service for a healthcare organization
Participate in a summer residency or Healthcare Management experience
C. 3 Team Based Activities
Assess the roles and functions of team members
Assess the performance of team members
Apply team improvement strategies