Information Specialist:  Betty Jefferson, 686-6230

In order to better serve our customers, the Laboratory redesigned the telecommunications system within the Clinical Laboratory in order to direct calls to a central location. The system will assist clients with specimen location, add-on orders, reporting, transporting, troubleshooting, problem solving and general information about laboratory services at UAMS.

For questions of a technical nature, Client Services will refer the caller to the appropriate department personnel.  Clients will be able to consult directly with medical technologists, laboratory medical directors and resident pathologists.

The objectives of the Client Services Division are:

Client Services is staffed from 8:00 a.m. to 5:00 p.m. Monday through Friday with Information Specialists who will answer all inquiries in a timely, accurate and friendly manner.


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