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Help Desk

Peggy Griffin, Manager
686-8555
The IT Help Desk is the first point of contact for computer-related questions or problems for all UAMS employees. The Help Desk offers the advantage of dialing one telephone number for assistance with any computer-related problem.

Our main goals are:

  • To provide an immediate answer to questions or problems when possible, and to assign it to the appropriate computing group when no resolution is immediately available.
  • To track all calls administratively from initial call/assignment to completion to make certain that every problem/complaint has been resolved.
  • To reduce phone calls to support areas. Help Desk consultants use their best judgment to assess calls based solely on information from the caller along with personal expertise and experience. . The consultant will attempt to provide resolution to the problem and if unable to do so in a timely manner, will then assign the call to the appropriate group.

Access to UAMS electronic services is governed by UAMS IT Policies.
All users of these services are required to inform themselves of and abide by these policies.