Key Performance Indicators

In the interest of transparency, UAMS Parking Operations has established this page to share our Performance Standards along with our Key Performance Indicators (KPI's) that represent just a few of our primary services. The metrics shown below are used to gauge our current performance, show evidence of progress that has been made, as well as identify areas that still may need improvement. In these challenging financial times, UAMS Parking Operations is working hard to maintain and improve essential services in cost efficient and effective ways.

Parking Availability

Parking is a finite resource and it is important to maximize facility utilization to best serve our patients, visitors, and employees. It is an industry best practice to overbook parking areas to maximize facilities utilization. It is our goal to maximize facilities utilization while keeping overfills to a minimum. Facility inventory reports are maintained to monitor occupancy rates and sustain optimal subscriber levels. Average Parking Occupancy is frequently monitored and adjustments to overbooking rates are made accordingly.

This graph represents Average Parking Occupancy. Our current goal of Average Parking Occupancy is 85%. Historical experience has shown that this average maximizes the utilization of spaces with minimal overfills here at UAMS.

This graph represents number of times the parking lots and decks have been overfilled by month.

Shuttle Service

UAMS provides a shuttle service for the convenience of our employees, students, and visitors. Our shuttle service is outsourced with UAMS retaining control over major policies. We work with the professional operator in managing the shuttle routes, shuttle times, evaluating optimal efficiency and customer convenience.

This graph provides the average number of riders per day grouped by month.

Our current average route time goal is 14 minutes per route. At times the shuttle may complete its route in a shorter or longer amount of time, but the average of 14 minutes can be expected. The UAMS Sprinter takes longer because it stops at every available shuttle stop on campus. The wait time on the UAMS Sprinter can exceed 20 minutes depending on traffic conditions.
Peak Shuttle times are from 6:00 am - 9:00 am and 3:00 pm - 4:30 pm daily.

This graph shows the average travel time in minutes for each Shuttle route for the month.

Fair & Efficient Parking Assignments

Fair and efficient parking assignments are made in a collaborative effort with the Parking Assignment Committee. For the current assignment priority policy please see UAMS Administrative Guide 11.3.02.

This graph reflects the number of people who are currently parking at War Memorial Stadium, Rick's Armory or the Ray Winder Lot that have applied for parking.

Safe & Welcoming Parking Facilities

Through collaborative efforts with the UAMS Police Department, Parking Operations takes an active role to assure parking facility security. Lighting and emergency phone inspections are performed regularly; UAMS Parking and Police complete more than 2,000 patrols of parking facilities monthly.

You can also play an active role by being security conscious and taking basic precautions. Please keep vehicles locked and valuables out of sight. Always be aware of your surroundings and notify the Police Department of any suspicious activity 501-686-7777.