Thank you for choosing our practice for the care of
your family. On behalf of the entire staff, we are delighted that you have
placed your confidence in us. We are committed to providing the best
possible medical care. A doctor/patient relationship is a very special
arrangement, one which requires the sharing of information. That is why we
have prepared this website. Please take a moment to read it carefully. It
is designed to let you know how our office operates and what to expect when
you visit.
What is the Family Medical
Center?
The Family
Medical Center is affiliated with the University of Arkansas for Medical
Sciences (UAMS), the Area Health Education Center of Northwest Arkansas
(AHEC), Washington Regional Medical Center, and Northwest Medical Center. Our
Physicians specialize in Family Practice.This means they are especially qualified to evaluate your total
health needs, to provide you with personal medical care, and to refer you to
appropriate specialist and community resources when the need arises.
The medical staff is unavailable between
12:00 p.m. and 1:00 p.m
Emergencies
and After Hours:
If an emergency develops after office hours or on
weekends or holidays, our physicians are on call at Washington Regional
Medical Center at 713-1000 and Northwest Medical Center at 751-5711. Please
call or go to one of these facilities and ask for the physician on call for
the Family Medical Center.
AHEC Northwest Family Medical Center 2907 E. Joyce Blvd Fayetteville,
AR72703
The Family
Medical Center offers comprehensive medical services such as :
Office and hospital care
Preventive health care
Pediatric & adolescent physicals andimmunizations
Adult wellness/preventative health care
exams
Physicals for schools,
camp, sports, insurance, employment, and immigration
Prenatal care and delivery
Women's Health care
Nursing home care
Medical Testing and
x-ray
Office
surgery, (vasectomies, ingrown toenails, mole removal, circumcision,
colposcopy, and other minor surgeries)
As a team of Health Care
Professionals, we offer a comprehensive range of Patient Education and
Health Counseling services to all of our patients through physician
referral.
These services include educational materials for any health
issues and individual counseling for specific health problems, including
Breastfeeding, Physical Fitness, Weight Management, Smoking Cessation,
Hypertension, Hyperlipidemia, Diabetes, Asthma, CHF, COPD and Arthritis.
If
you are interested in any of these services, please ask your physician about
them.
Office visits are arranged by appointment to ensure
that you have time to discuss your concerns with your doctor. Please call
to make an appointment before coming in to the office. Our phone number is
521-8260.
When your illness is urgent in nature, your doctor or
another physician will see you within 24 hours. Please call early in the
morning, if possible, to arrange an appointment so that your illness can be
treated. By calling before coming to our office, you allow us to treat both
you and other patients in a more timely manner.
It would be of
great benefit to our nursing staff and physicians if you would briefly
describe to the receptionist your medical problems. Please answer their
questions as completely as possible.
If more than one family
member needs to be seen at one time, please make an appointment for each
person. If you must cancel your appointment, please call us in advance.
This courtesy call will be appreciated by our staff and other patients.
It is our Clinic Policy to charge a fee of $20.00 to every patient
who does not give the Clinic prior notice of cancellation of an
appointment. We do have voice mail for after hours that a patient may use
to leave word if they need to cancel.
As a courtesy to
our patients, we file your insurance claims with the proper insurance
company.Please bring your
current insurance card with you at the time of your visit.Please understand that coverage varies significantly among insurance
carriers; therefore, it is your responsibility to thoroughly understand the
coverage and exceptions of your particular policy.
Awareness of the unique provisions of your policy such as copay
amounts, deductibles, and specific laboratory requirements, will aid in
proper insurance filing and reimbursement.Please notify our office staff of any changes in your insurance
coverage.If your insurance
company requires referrals and/or preauthorization of services, please make
sure this has been completed prior to your visit with the specialist.
Family Medical
Center expects payment at the time of service unless arrangements have been
made prior to your appointment.
Our office accepts payment by cash, check, money order, VISA, or Master
Card.Our fees reflect the usual
and customary charges for this area.However, our fees may vary slightly from those usual and customary
fees cited by insurance companies, which often use outdated fee
computations.
Additional
services, which may include some laboratory tests and pathology services
such as pap smears and biopsies, will be billed separately by the facility
performing those services.
If you have a
question about your care, please call during regular office hours. Our
receptionist will take some preliminary information from you to help our
medical staff to better serve you.
Please call about a refill approximately one week before you
completely run out of medication.We will make every effort to accommodate refill requests within 24
hours, if possible.When you
call, inform the operator of the name and dosage of your medication as shown
on the bottle and the name of the pharmacy you prefer.Some medications require medical supervision and will not be refilled
without your being seen by your physician.
If an appointment is necessary, refills will be made for onlyenough medication to last until your next visit.Please bring all medication bottles when you come for your
appointment, and request your medication refill at this time.
All of your medical records and any information you give a staff member are
confidential.No information
about you or your medical history will be released without your written
authorization.
Again, we
appreciate your selection
of our
clinic. The entire staff is committed to providing the highest quality
medical care in a pleasant environment with courtesy and attention to your
individual needs.Please feel
free to share your comments with any members of our staff. Your suggestions
are welcome.
