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Frequently Asked Questions:
General Questions
- Hours of Operation?
- Broken equipment Does Clinical Engineering pick it up?
- Emergency - What constitutes one? What do I do in an emergency?
- Work order form - How do I obtain one?
- Cost - How much is this going to be?
- Estimate - How do I get one for equipment repair?
- What does Clinical Engineering repair?
- New medical equipment Which department is responsible for verifying the safety and performance before it is used in the hospital?
- Purchasing new medical equipment - Whom do I call?
- Loaned equipment Which department is responsible for verifying the safety and performance of any medical equipment that is loaned to the hospital for evaluation or Performance testing?
- Inspection stickers Which department is responsible for putting them on new equipment?
- Exactly what equipment is maintained by Clinical Engineering Who do I call to find out?
- Technicians Which one takes care of my area?
- Preventive Maintenance Does Clinical Engineering do this?
- Control Number What is it?
- What is the response time of a technician once I place a call for service?
Tube System Questions
- Tube System spills What do I do?
- Tube System What is it?
- Other problems during the week Who do I call?
- Other problems during the weekend & holidays Who do I call?
- Carriers Why does our station run out of carriers?
- Carriers Who do I call when we need more?
- Receiving carriers that are not yours Why?
- When we receive "floaters" What should we do?
- Why does it take so long for some transactions to leave the station, or arrive at another station?
Rauland Nurse Call System Questions
- Problems during the week Who do I call?
- Problems during weekends and holidays Who do I call?
- What should I do if a fluid is spilled on the console?
- Pillow speaker Problems with Who do I call?
- The Nurses Console Why does one room keep calling?
Q. Hours of operation?
Normal business hours are from 6:30 A.M. until 5:30 P.M. Monday through Friday. Technicians are available for emergencies 24 hours a day 7 days a week by calling the Physical Plant Control Center at 501-686-5891.
Q. Broken equipment does Clinical Engineering pick it up?
Yes, call our main shop number to be transferred to a technician or use our on-line work order form and a technician will be dispatched to your area.
Q. Emergency - what constitutes one? What do I do in an emergency?
An emergency is any situation in which a piece of medical equipment becomes a possible risk to the safety of either an employee or a patient. The first step should be to call the Clinical Engineering shop at 501-686-5754. If there is no answer call the Physical Plant Control Center at 501-686-6424 and someone will contact you as quickly as possible.
Q. Work order form - How do I obtain one?
When a technician is called into your area for a repair, they will bring a work order form with them. If you bring a piece of equipment to the Clinical Engineering department for repair you will be asked to fill out a form before leaving.
Q. Cost - How much is this going to be?
The cost for equipment repair is $30 an hour for labor. Any parts required will bring an additional cost.
Q. Estimate - How do I get one for equipment repair?
If there will be a cost for repair beyond the labor, the technician making the repair will contact the department head prior to proceeding with the repair.
Q. What does Clinical Engineering repair?
Clinical Engineering repairs all different types of patient care equipment. We also maintain the Translogic tube system, patient beds, and the nurse call system.
Q. New medical equipment which department is responsible for verifying the safety and performance before it is used in the hospital?
Clinical Engineering, at 501-686-5754, is responsible for the testing, but it may be necessary to notify us of the equipment in your area.
Q. Purchasing new medical equipment whom do I call?
Call 501-603-1952 and speak with Clinical Engineering administration. We are responsible for coordinating the Patient Care Equipment Management Committee, and they are tasked with helping department decide on any capitol equipment purchases.
Q. Loaned equipment which department is responsible for verifying the safety and performance of any medical equipment that is loaned to the hospital for evaluation or Performa testing?
Clinical Engineering, at 501-686-5754, is responsible for the testing, but it may be necessary to notify CE of the equipment in your area.
Q. Inspection stickers which department is responsible for putting them on new equipment?
Capital equipment should be received through property services and they will notify Clinical Engineering before the equipment is placed in service. However, if any new or loaner equipment is received directly to the using department, they will be responsible for notifying Clinical Engineering that an initial inspection is required on the new equipment.
Q. Exactly what equipment is maintained by Clinical Engineering who do I call to find out?
Call 501-686-5754 from 6:30 A.M. until 5:30 P.M. Monday through Friday for more information.
Q. Technicians which one takes care of my area?
Call 501-686-5754 for more information or check the "Areas of responsibility" page that can be accessed from our home page.
Q. Preventive Maintenance does Clinical Engineering do this?
Yes
Q. Control Number what is it?
It is an identifying label that Property Services uses on all equipment throughout the hospital.
Q. Technicians What is the response time of a technician once I place a call for service?
During regular business hours, a technician should contact you within 30 minutes. After hours, the on call technician should contact you within 30 minutes and if necessary be on site within 2 hrs of the initial call.
Q. Tube System spills what do I do?
Immediately call Physical Plant Control Center at 501-686-5891 and inform them that there has been a spill in the tube system.
Q. Tube System what is it?
A pneumatic driven-carrier delivery system that runs through the hospital.
Q. Other problems during the week who do I call?
Monday through Friday: Phone 501- 686-5754 or 501-686-5891 after 5:30 P.M.
Q. Other problems during the weekend & holidays who do I call?
Call 501-686-5891.
Q. Why does our station run out of carriers?
Other stations are not sending empty carriers back into the system, by sending them to address "0." This is EVERYONE'S responsibility.
Q. Carriers who do I call when we need more?
Call 501-686-5754. We will call the stations with too many carriers and suggest they send carriers to your station.
Q. Receiving carriers that are not yours why?
Two possible answers:
The carrier was accidentally sent to your station, by being keyed in incorrectly. A "floater" carrier has been introduced into the system.
Q. When we receive "floaters" what should we do?
Call 501-686-5754 and inform them.
Q. Why does it take so long for some transactions to leave the station, or arrive at another station?
Two possible answers:
Certain stations have priority over other stations. Pharmacy is one of the stations that has a priority status or First in, first out. If there is a carrier already being delivered to a station in your zone, and a second carrier waiting to be delivered to your zone, (when you enter your transaction) the first two transactions will have to be completed before your transaction will be completed.
Q. Nurse Call problems during the week who do I call?
6:30 A.M. through 5:30 P.M. Monday through Friday: Phone 501-686-5754.
Q. Nurse Call problems during weekends and holidays who do I call?
Call 501-686-5891.
Q. What should I do if a fluid is spilled on the console?
Immediately unplug everything from the console, and then call 501-686-5754. We will get a replacement console up to you ASAP.
Q. Pillow speaker problems with who do I call?
Media Services at 501-686-5570 or page 501-688-2434.
Q. The Nurses Console why does one room keep calling?
Probably a defective wall-mounted panel, or a Hill-Rom bed connector. Call 501-686-5754.
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